- Jet Black, Intel Dual Core T2390 (1.86GHz), 2GB SDRAM
- Glossy widescreen 17.0 inch, Intel Graphics Media Accelerator X3100
- GB SATA HD, 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) , Dell 1397 Wireless-G Card
- Wireless 370 Bluetooth Internal, Integrated 2.0M Pixel Webcam , High Definition Audio 2.0, Integrated Finger Print Reader
- Windows Vista Home Premium
DELL NOTEBOOK STUDIO 17- Jet Black, Intel Dual Core T2390 (1.86GHz), 2GB SDRAM, Glossy widescreen 17.0 inch, Intel Graphics Media Accelerator X3100, 160 GB SATA HD, 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) , Dell 1397 Wireless-G Card, Wireless 370 Bluetooth Internal, Integrated 2.0M Pixel Webcam , High Definition Audio 2.0, Integrated Finger Print Reader, Windows Vista Home Premium
DELL NOTEBOOK STUDIO 17- Jet Black, Intel Dual Core T2390 (1.86GHz), 2GB SDRAM, Glossy widescreen 17.0 inch, Intel Graphics Media Accelerator X3100, 160 GB SATA HD, 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) , Dell 1397 Wireless-G Card, Wireless 370 Bluetooth Internal, Integrated 2.0M Pixel Webcam , High Definition Audio 2.0, Integrated Finger Print Reader, Windows Vista Home Premium Specifications
*** Product Information and Prices Stored: Jan 10, 2010 23:40:03
Beware Dell Customer Service – MDK – Fairfax, VA USA
1.0 out of 5 stars Beware Dell Customer Service, July 4, 2009
By MDK (Fairfax, VA USA) – See all my reviews
I purchased the Studio 17 on line from Dell. Prior to purchasing the Studio 17, I called a Dell sales representatives. I asked if I would notice a difference between the monitor on the Studio and the Dell SP2309W 23-inch monitor on my desk. I was told the difference would not be noticeable. Based on this information and my past excellent experiences with Dell machines and Dell support, I ordered the Studio 17.
I was extremely disappointed in the quality of the display on the Studio 17. It was substantially less clear than my Dell SP2309W–really not suitable for the long hours I spend on my machines.
Confident that Dell would readily take this machine back (based on my past excellent experience Dell), I called Dell’s returns department.
I was informed that a 15% restocking fee would apply, that these were the rules, and that there was no one who was authorized to waive this fee. I noted that Dell’s website clearly states that the fee does not apply if the “return is a direct result of a Dell error.” Direct misrepresentation by Dell’s sales representative would seem to fit the common sense definition of an “error.” I was given a great deal of legalistic verbiage by a number of Dell employees, but no help of the sort that I would expect from Dell. I was finally referred to Dell’s legal department although no address or phone was provided. I asked the simple courtesy that the return period of 21 days be extended while I pursued this option, I was told that this period was not extendable.
Dell’s customer service policy appears to be Caveat Emptor.
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