My 5-year old laptop suddenly began misbehaving, and considering its age, I opted to order a new machine instead of wasting time troubleshooting. After much research, I ordered a Dell laptop. However, after already being delayed once, I received another email from Dell stating that my order had been delayed for a second time, and that if I didn’t respond that day, my order would be cancelled. I responded with a call to customer service that was most unfulfilling and followed up with an email:
“Please continue to process and ship my order. However, my faith in Dell’s ability to deliver has been deeply eroded. The is the 3rd delivery date that I have been promised, and both delay notices have been sent the day the computer would have had to ship to make the promised delivery date. It is clear that Dell’s supply chain management system is unable to forecast actual assembly or anticipate delays…”
Later that same day, I received an email that my order had shipped. I would like to think that my email had that effect, but I suspect that my initial analysis of Dell’s IT system is more likely accurate.
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